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Shipping

Methods & Transit Times

GROUND- 1-5 business days

SECOND DAY AIR- 2 business days

NEXT DAY AIR- 1 business day

INTERNATIONAL- options will vary- find out at checkout

 

Shipping Notes

All orders will ship FOB St. Paul, Minnesota within 2 business days upon receipt of order, unless notified otherwise.

Shipping price is based on weight & distance and will be shown to you at checkout. If you have your own shipping account you would like us to use, please contact us.

We would be happy to email order tracking upon request.

Our carrier cannot deliver to PO boxes - a valid street address is required

Orders placed after 11 am CST on Friday will not be processed until the following Monday at the earliest.

We're not responsible for shipping carrier delays

We're unable to make any changes once an order is sent to our warehouse for fulfillment.

 

Return/Damage Policy

Please inspect your order carefully once received. Any damaged, defective, or incorrect items MUST be reported to us within 7 days of delivery for credit or exchange.

Return/Damage emails will receive a response within 2 business days

Please email wholesale@gartnerstudios.com for claims. Please add your order/invoice number in the subject line and in the email body include: item number/SKU, quantity, and a description of the damage. We may request images of damaged or defective product if applicable.

We do accept returns for wholesale, but approval is needed and any returns are subject to a restocking fee. Please email wholesale@gartnerstudios.com to request a return.

Please allow 6-10 business days after we receive an approved return for accounts to be credited back. Terms customers will receive a credit memo.

All shipping and handling fees are non-refundable